Frequently Asked Questions
To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.
What products are available at LIFECAREMART.IN ?
LIFECAREMART.IN is an online extension of your LIFECARE store with a wider range of medical and general products. You can purchase anything that you usually buy at a LIFECARE store plus more. Just type the name of the product you need in our search box and select from the displayed options to start shopping.
How do I place an order?
For placing a new order, go to online orders, type the name of the product you wish to purchase in the search box, select from the displayed options, review the product details, enter a quantity and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.
You will receive a confirmation mail to your registered email ID with the order details and an SMS on your registered phone number updating you about the net amount to be paid, of the order .
If you order contains medicines please show your prescription to our pharmacist assistant at the time of receipt of the products and payment.
Do I have to be a existing LIFECARE customer to shop at LIFECAREMART.IN?
No. LIFECAREMART.IN is open to new and returning customers.
Do I have to create an account to shop at LIFECAREMART.IN?
Yes, it is mandatory to create an account on LIFECAREMART.IN to be able to shop online. Even if you are an existing LIFECARE customer, you are required to create an online account for yourself to shop at LIFECAREMART.IN.
To create an account you must have a valid email address and a phone number. If you'd like to create an account now and enjoy these benefits,
please click here.
How do I create an account?
Click on SIGN IN/REGISTER at the top of any page on the website. Then click on Register now. Enter your email address and password. Re-enter your password to create an account.
Your email ID will be used as your default username for your account.
While choosing a password, please remember that:
1. Passwords are case sensitive. For example Password and password will be treated as different from one another.
2. Passwords must be of 6 or more characters.
3. Adding numbers and special characters to your password will make them difficult to hack.
You have an option to do this anytime later by visiting the 'My Account' section of the website. If you would like to create a new account now, please
I am a registered user. How do I Edit/Manage MY ACCOUNT?
You can edit/update/manage your personal information, including your name, address, contact information and password at any time. To access your account, click on SIGN IN/REGISTER. Once logged in, click on the down arrow beside your name and click My Account. You will also be able to view your order history here.
It is important to keep your account information accurate and up to date, since our customer service will be unable to help you if you are not able to verify the information provided by you in your account.
My email ID has changed. What should I do?
Since your registered email ID is your unique user ID, we use this to keep track of all your transaction related information. This cannot be changed without creating a new account. You can continue to use this email ID as your username and update the contact email address in your My Account page. Once this is done, you will receive all communications at this new email address. However your user ID for logging into your account will remain the same.
I forgot my password. What should I do?
If you forget your password, we can email you a new, secure password. Click on SIGN IN/REGISTER at the top of any page on the website, and click on Forgot Password and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.
Are any delivery charges applicable for online orders?
We provide free home delivery on all orders above Rs 1000. There is no delivery fee for store pick up of orders. Usual delivery time for orders received between 9 am and 12 pm is 8 hrs or less. Delivery of orders received after 12 pm will be completed the next day.
How do I pay for the order?
All orders placed at LIFECAREMART.IN are cash on delivery (COD) at this time. You have to pay the bill amount in full at the time of delivery of the order. We accept only cash for home deliveries and cash or credit/debit cards for store pick up.
How do I submit my prescription for medicine purchases?
Have your prescription ready to be displayed to our delivery assistant or store assistant at the time of receipt of the products you ordered. Please note that we will not be able to handover any medicines without a valid presciption.
Does my order has any expiry date for pick up?
Yes. The order placed by the customer expires after 3 days from the time when customer receives a message informing him about the net amount to be paid, of the order for pick up. All the expired orders are cancelled automatically.
||Anna Nagar 600040
||Anna NagarEast 600102
||Anna University 600025
||Ashok Nagar 600083
|Besant Nagar 600090
||Greems Road 600006
||Old Pallavaram 601303
||Raj Bhavan 600022
||Shenoy Nagar 600030
||St.Thomos Mount 600016
||Tambaram East 600059
||Tambaram HO 600045
|Tambaram ICF 600046
||West Mambalam 600033