Frequently Asked Questions

Frequently Asked Questions

To help you navigate our site better and make your shopping experience easier, we have provided answers to some frequently asked questions. You are always welcome to call our customer service if your question remains unanswered.
What products are available at LIFECAREMART.IN ?
LIFECAREMART.IN is an online extension of your LIFECARE store with a wider range of medical and general products. You can purchase anything that you usually buy at a LIFECARE store plus more. Just type the name of the product you need in our search box and select from the displayed options to start shopping.
How do I place an order?
For placing a new order, go to online orders, type the name of the product you wish to purchase in the search box, select from the displayed options, review the product details, enter a quantity and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.
You will receive a confirmation mail to your registered email ID with the order details and an SMS on your registered phone number updating you about the net amount to be paid, of the order .
If you order contains medicines please show your prescription to our pharmacist assistant at the time of receipt of the products and payment.
Do I have to be a existing LIFECARE customer to shop at LIFECAREMART.IN?
No. LIFECAREMART.IN is open to new and returning customers.
Do I have to create an account to shop at LIFECAREMART.IN?
Yes, it is mandatory to create an account on LIFECAREMART.IN to be able to shop online. Even if you are an existing LIFECARE customer, you are required to create an online account for yourself to shop at LIFECAREMART.IN.
To create an account you must have a valid email address and a phone number. If you'd like to create an account now and enjoy these benefits,
please click here.
How do I create an account?
Click on SIGN IN/REGISTER at the top of any page on the website. Then click on Register now. Enter your email address and password. Re-enter your password to create an account.
Your email ID will be used as your default username for your account.
While choosing a password, please remember that:
1. Passwords are case sensitive. For example Password and password will be treated as different from one another.
2. Passwords must be of 6 or more characters.
3. Adding numbers and special characters to your password will make them difficult to hack.
You have an option to do this anytime later by visiting the 'My Account' section of the website. If you would like to create a new account now, please click here.
I am a registered user. How do I Edit/Manage MY ACCOUNT?
You can edit/update/manage your personal information, including your name, address, contact information and password at any time. To access your account, click on SIGN IN/REGISTER. Once logged in, click on the down arrow beside your name and click My Account. You will also be able to view your order history here.
It is important to keep your account information accurate and up to date, since our customer service will be unable to help you if you are not able to verify the information provided by you in your account.
My email ID has changed. What should I do?
Since your registered email ID is your unique user ID, we use this to keep track of all your transaction related information. This cannot be changed without creating a new account. You can continue to use this email ID as your username and update the contact email address in your My Account page. Once this is done, you will receive all communications at this new email address. However your user ID for logging into your account will remain the same.
I forgot my password. What should I do?
If you forget your password, we can email you a new, secure password. Click on SIGN IN/REGISTER at the top of any page on the website, and click on Forgot Password and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.
Are any delivery charges applicable for online orders?
We provide free home delivery on all orders above Rs 1000. There is no delivery fee for store pick up of orders. Usual delivery time for orders received between 9 am and 12 pm is 8 hrs or less. Delivery of orders received after 12 pm will be completed the next day.
How do I pay for the order?
All orders placed at LIFECAREMART.IN are cash on delivery (COD) at this time. You have to pay the bill amount in full at the time of delivery of the order. We accept only cash for home deliveries and cash or credit/debit cards for store pick up.
How do I submit my prescription for medicine purchases?
Have your prescription ready to be displayed to our delivery assistant or store assistant at the time of receipt of the products you ordered. Please note that we will not be able to handover any medicines without a valid presciption.
Does my order has any expiry date for pick up?
Yes. The order placed by the customer expires after 3 days from the time when customer receives a message informing him about the net amount to be paid, of the order for pick up. All the expired orders are cancelled automatically.
Delivery Area
Adambakkam 600088 Adyar 600020 Alwarthirunagar 600087 Aminjikarai 600029 Anna Nagar 600040 Anna NagarEast 600102 Anna University 600025 Arumbakkam 600106 Ashok Nagar 600083
Besant Nagar 600090 Chetpet 600031 Chitalapakkam 600064 Choolai 600112 Choolaimedu 600094 Chrompet 600044 Egmore 600008 Gandhinagar 600054 Gopalapuram 600086
Gowrivakkam 601302 Greems Road 600006 Guindy 600032 I.I.T 600036 Injambakkam 600115 K.K.Nagar 600078 Kamarajnagar 600071 Kattupakkam 600056 Kilpauk 600010
Kodambakkam 600024 Kottur 600085 Koyambedu 600107 Madipakkam 600091 Manapakkam 600125 Medavakkam 600100 Meenambakkam 600027 Menambedu 600053 Mogappair 600037
Mylapore 600004 Nandanam 600035 Nanganallur 600061 Nolambur 600095 Numbal 600077 Nungambakkam 600034 Old Pallavaram 601303 Palavaram 600043 Pammal 600075
Paruthipattu 600071 Pattabiram 600072 Perungudi 600096 Porur 600116 Purasavakkam 600084 R.A.Puram 600028 Raj Bhavan 600022 Rajajinagar 600049 Ramapuram 600089
Royapettah 600014 Saidapet 600015 Saligramam 600093 Shenoy Nagar 600030 sholinganallur 600119 St.Thomos Mount 600016 T.Nagar 600017 Tambaram East 600059 Tambaram HO 600045
Tambaram ICF 600046 Taramani 600113 Teynampet 600018 Thoraipakkam 600097 Tiruvanmiyur 600041 Triplicane 600005 Vadapalani 600026 Valasaravakkam 600087 Velachari 600042
Vepery 600007 Virugambakkam 600092 West Mambalam 600033